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⚕️ Guide: Pharmacy

Configure products and sale policy, then operate counter and Pharmacy Queue workflows while every clinical decision remains with a licensed pharmacist.

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AI · PHARMACY

From intake to licensed-pharmacist approval

Make non-clinical intake, product policy, pharmacist authority, lots and evidence explicit.

Audio is unavailable, but every step remains selectable.

Pharmacy flow

Step 1 / 13

Customers ask at the counter or an enabled channel; AI may collect only non-clinical preliminary information.

  1. Customer AI
    Customer / questionCounter or enabled channel
  2. Emergency screenBefore any other lookup
  3. Non-clinical intakeMinimum necessary details
  4. Product policyProduct and channel rules
  5. Pharmacist reviewLicence and evidence
  6. Approve / refusePharmacist decision
  7. Sale / evidenceApproval spent once
  1. Online channelLINE OA / Social / Web
  2. Online sale prohibited?Product and channel check
  3. Pharmacist / counter handoffNo unapproved clinical answer
  1. Lot / expiryIdentity-aware tracking
  2. FEFO / quarantineSeparate non-sellable stock
  3. Owner AI
    Audit / evidencePermission and history

AI does not diagnose, recommend treatment or approve clinical decisions; a licensed pharmacist is the decision-maker.

AI helps customers and owners within different boundaries

Customers message an enabled pharmacy channel

Must be connected and enabled
LINE OAFacebookInstagramWeb chat
Customer asksAI calls a toolApproved facts only

CustomerCan I use this medicine for my symptoms?

AIThis requires pharmacist assessment. AI can collect necessary preliminary information and hand off without diagnosing or recommending treatment.

What AI can do
  • Share public shop and product information
  • Check order status
  • Collect non-clinical preliminary details
  • Hand off to a pharmacist

AI does not diagnose, choose medicine, recommend treatment or grant clinical approval.

Pharmacists and owners use a scoped back-office assistant

Permission checked before every read
Which product group sells best, which lots are nearing expiry, and how many cases await pharmacist review?
What Admin can ask AI to analyze
  • Sales by product group, branch and period
  • Lots, expiry, FEFO and quarantine
  • Returns, count variance and stockout risk
  • Count and status of cases awaiting pharmacist review
Sample answer structureLive use replaces these labels with verified system data.
Sales
Scoped period
Near expiry
Verified lots
Awaiting pharmacist
Verified queue
Export reportXLSXCSVPDF

Reports support shop operations but grant no clinical authority to owners or AI.

Important authority boundaries

  • Check emergency wording before any other lookup
  • Only a licensed pharmacist makes clinical decisions
  • Clinical evidence is restricted to pharmacist permission
Customer channelNon-clinical AI intakePolicy & toolsPharmacist decisionSale / evidence
Open the related lesson →

Need the full inventory workflow?

Receiving, transfers, counts, reservations, lots, quarantine, wastage and reconciliation live in the specialist guide.

Open inventory & warehouse guide →

All lessons

25 lessons

Set up your shop10 lessons

  1. 01

    Start here: prepare your shop

    Prepare your information, select a business type and plan a migration.

  2. 02

    Branches, hours & service days

    Set up branch scope and verify operations across midnight.

  3. 03

    Staff, PINs & approvers

    Onboard by role, test access and revoke access when employment ends.

  4. 04

    Products, SKUs, barcodes & imports

    Set up drinks, snacks, merchandise or ingredients with prices, costs and units.

  5. 05

    Pharmacy readiness, licences & access

    Separate administrator, manager, cashier and pharmacist roles, then verify feature gates before real cases.

  6. 06

    Medicine facts, Product Policy & SKU approval

    Record label facts separately from sale policy and obtain shop-pharmacist approval per version.

  7. 07

    VAT, receipts & tax-invoice requests

    Configure seller details, review documents and understand e-Tax availability.

  8. 08

    Create & pair a POS register

    Assign the register to a branch, enable PIN access and handle lost devices.

  9. 09

    Desktop app, second display & printers

    Install the POS client, configure customer display and scanner, and rehearse device fallback.

  10. 10

    Payment QR & split tender

    Set the recipient, verify received funds and distinguish the three QR purposes.

Daily operations6 lessons

  1. 11

    Receive, transfer & count stock

    Manage sellable inventory by branch, including variances and wastage.

  2. 12

    Open, reconcile & hand over shifts

    Count actual cash and resolve pending work before handing over a register.

  3. 13

    Counter sale & pharmacist authorization

    Sell ordinary goods and route gated baskets to a pharmacist, binding evidence to the reviewed bill and items.

  4. 14

    Intake, Pharmacy Queue & pharmacist decisions

    Collect consented information, hand off cases and keep every decision with a pharmacist rather than AI.

  5. 15

    Clinical evidence, privacy & audit

    Attach necessary prescription/counselling evidence, restrict its audience and keep patient data out of demos/support.

  6. 16

    Expenses, petty cash & input VAT

    Record expense evidence and drawer movement without claiming statutory filing.

Members, AI & reports4 lessons

  1. 17

    Enroll members & redeem coupons

    Verify membership and coupon eligibility before discounting products.

  2. 18

    Points, store credit & customer data

    Reconcile balances and expiry, handle consent and limit data access.

  3. 19

    Protocols & pharmacist-approved guidance

    Separate intake rules from reply guidance and approve shop-specific versions without AI rewriting.

  4. 20

    Reports, live dashboard & AI assistant

    Review sales and evidenced product/service activity, and ask for usage help while checking scope and limitations.

Recovery & go-live5 lessons

  1. 21

    Cancel, return & resolve pending refunds

    Use the original bill, verify approval and track actual money returned.

  2. 22

    Emergency routing, clinical handoff & prohibited promises

    Put emergency routing ahead of every workflow and communicate only evidenced status without diagnosis.

  3. 23

    Outages, uncertain results & support

    Avoid duplicates, retain evidence and recover using the original transaction.

  4. 24

    Pharmacy launch rehearsal

    Rehearse product policy, counter, queue, evidence, emergency and failure paths with fictional data.

  5. 25

    End-to-end rehearsal & launch checklist

    Rehearse by role, run a soft opening and agree on rollback ownership.

Reading checklist · 25 lessons

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