LINE OA & AI-assisted booking
Connect chat, control published facts and test inquiry-to-booking confirmation.
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Before you begin
LINE OA and BMS administration access, a bookable branch and an Inbox owner.
Where to go
Settings → Channels / Board-game settings / Inbox
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- In Settings choose LINE Official Account, enter the shop's Access Token and Channel Secret, enable and save. Copy the displayed Webhook URL into that shop's LINE OA Messaging API configuration. Do not use another shop's URL or share tokens in chat.
- Use Test channel when permitted, then send a test-customer message. Verify it reaches this shop's Inbox and a reply can be delivered. A successful save or enabled switch alone does not prove end-to-end messaging.
- Choose bookable branches and published rates, availability, area/capacity details and games. Verify that disabled disclosures stay hidden.
- Have the test customer provide date, time, party size and duration. AI summarizes the details and waits for confirmation before creating a request.
- Review the reservation request and approve through authorized staff. With auto-confirm enabled, a real suitable table must be allocated before confirmation.
- Confirmation summaries last 15 minutes and must be the latest summary. Changed details need a fresh summary. Each customer can hold at most three active future CHAT bookings.
- Chat requests do not get the website management link or automatic approval email. Staff should reply through Inbox after review, or customers can ask for status in chat. Rescheduling requires a confirmed booking before check-in and keeps the same table.
- Test rescheduling, cancellation, ambiguous messages and provider unavailability. Assign an Inbox handoff owner and verify nothing is left unattended.
How to verify success
Customers see a summary before confirming, requested/confirmed states are distinct and retries do not create duplicates.
Limits & things to check
AI chat booking supports enabled no-deposit branches only. Capacity is not vacancy; AI does not approve discounts, refunds or time extensions itself.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.