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🍽 Guide: Restaurants & cafes

For shops using Restaurant POS, table or TAKEAWAY checks, kitchen rounds and Kitchen Board; ordinary counter cafes use the retail guide.

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How does your shop serve customers?

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Dine-in restaurant

Tables, table QR, kitchen rounds, split or merged checks and checkout.

Counter with kitchen

TAKEAWAY checks, recipes, modifiers, kitchen rounds and Kitchen Board without a floor plan.

Pickup & delivery

Channel menus, online orders, payment review and handoff.

Verify each channel/provider separately; a menu label does not prove a live integration.

AI · RESTAURANT

From order intake to kitchen and settlement

Separate table checks, kitchen rounds, online orders, ingredients and reporting authority.

Audio is unavailable, but every step remains selectable.

Restaurant & cafe flow

Step 1 / 13

Guests start at the counter, table or QR; customer requests follow the shop's review workflow.

  1. Customer AI
    Guest / tableWalk-in or QR
  2. Open checkDINE_IN / TAKEAWAY
  3. Menu / modifierServer-priced choices
  4. Send kitchen roundFreeze submitted lines
  5. Ready to serveKitchen station update
  6. Pay / closeAuthoritative amount
  1. Online orderLINE OA / connected channel
  2. Branch / fulfillmentDelivery or pickup
  3. Accept incoming orderHuman acceptance
  4. Kitchen BoardStation and status
  1. Ingredients / recipeReviewed recipe units
  2. Production / wastageReasoned record
  3. Owner AI
    Cost / qualityEvidence-based report

Payment does not create kitchen work, modifier prices are server-owned, and online orders require branch and fulfillment.

AI helps customers and owners within different boundaries

Customers message an enabled restaurant channel

Must be connected and enabled
LINE OAFacebookInstagramWeb chat
Customer asksAI calls a toolApproved facts only

CustomerDoes this branch have basil rice for pickup?

AIAI verifies the published menu, availability, branch and fulfillment; missing allergen facts remain unknown and are handed to staff.

What AI can do
  • Check published menu and prices
  • Check current sellability
  • Ask for missing branch and fulfillment
  • Create an order after confirmation

AI never guarantees allergen safety or calls a waitlist request a confirmed table.

Owners ask about sales, menus, cost and wastage

Permission checked before every read
Which menu sold best this month, what was food cost, and what caused wastage?
What Admin can ask AI to analyze
  • Sales, bill count and average ticket
  • Top and slow menus, margin and food cost
  • Waste, sold-out items, cancellations, refunds and kitchen bottlenecks
  • Compare dine-in, takeaway and delivery
Sample answer structureLive use replaces these labels with verified system data.
Sales
Selected period
Top menu
By branch
Cost / waste
When evidence is complete
Export reportXLSXCSVPDF

AI summarizes and advises from verified data; price, recipe, purchase and stock changes require authorized confirmation.

Important authority boundaries

  • Payment does not create kitchen work
  • Modifier prices come from the system
  • Missing allergen evidence remains unknown
Customer channelAI verifies factsPOS / Kitchen / StockVerified data
Open the related lesson →

Need the full inventory workflow?

Receiving, transfers, counts, reservations, lots, quarantine, wastage and reconciliation live in the specialist guide.

Open inventory & warehouse guide →

All lessons

23 lessons

Set up your shop9 lessons

  1. 01

    Start here: prepare your shop

    Prepare your information, select a business type and plan a migration.

  2. 02

    Branches, hours & service days

    Set up branch scope and verify operations across midnight.

  3. 03

    Staff, PINs & approvers

    Onboard by role, test access and revoke access when employment ends.

  4. 04

    Products, SKUs, barcodes & imports

    Set up drinks, snacks, merchandise or ingredients with prices, costs and units.

  5. 05

    Restaurant: menu, recipes & stations

    Configure ingredient consumption and route kitchen work to the right station.

  6. 06

    VAT, receipts & tax-invoice requests

    Configure seller details, review documents and understand e-Tax availability.

  7. 07

    Create & pair a POS register

    Assign the register to a branch, enable PIN access and handle lost devices.

  8. 08

    Desktop app, second display & printers

    Install the POS client, configure customer display and scanner, and rehearse device fallback.

  9. 09

    Payment QR & split tender

    Set the recipient, verify received funds and distinguish the three QR purposes.

Daily operations6 lessons

  1. 10

    Receive, transfer & count stock

    Manage sellable inventory by branch, including variances and wastage.

  2. 11

    Open, reconcile & hand over shifts

    Count actual cash and resolve pending work before handing over a register.

  3. 12

    Restaurant: queues & online orders

    Separate waiting lists, payment and kitchen acceptance.

  4. 13

    Sold-out items, Kitchen Board & line cancellation

    Stop branch intake, track kitchen work and correct lines without erasing evidence or mis-refunding.

  5. 14

    Operational checklists, duties & handover

    Use versioned standards with separate performers, reviewers, corrective actions and auditable handover.

  6. 15

    Expenses, petty cash & input VAT

    Record expense evidence and drawer movement without claiming statutory filing.

Members, AI & reports4 lessons

  1. 16

    Enroll members & redeem coupons

    Verify membership and coupon eligibility before discounting products.

  2. 17

    Points, store credit & customer data

    Reconcile balances and expiry, handle consent and limit data access.

  3. 18

    Ingredients, production, wastage, quality & cost

    Connect recipes, receiving, preparation, wastage, expenses and reports while preserving unknowns.

  4. 19

    Reports, live dashboard & AI assistant

    Review sales and evidenced product/service activity, and ask for usage help while checking scope and limitations.

Recovery & go-live4 lessons

  1. 20

    Cancel, return & resolve pending refunds

    Use the original bill, verify approval and track actual money returned.

  2. 21

    Outages, uncertain results & support

    Avoid duplicates, retain evidence and recover using the original transaction.

  3. 22

    Restaurant & cafe launch rehearsal

    Rehearse tables, takeaway, kitchen, sold-out, online, cancellation and shift close.

  4. 23

    End-to-end rehearsal & launch checklist

    Rehearse by role, run a soft opening and agree on rollback ownership.

Reading checklist · 23 lessons

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