Restaurant: queues & online orders
Separate waiting lists, payment and kitchen acceptance.
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Before you begin
Configure branch, channel-visible menu, hours and fulfillment options.
Where to go
Restaurant POS → Queue / Incoming orders / Inbox
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Add parties to the queue, call when a suitable table is available and seat them to open the actual check. Review no-shows through the supported states.
- Chat orders need a branch and pickup/delivery choice. Have the customer confirm items and modifiers before creating the order.
- Verify prepaid payment and have staff accept the order into kitchen work. Payment alone does not create kitchen work.
- At handoff, verify recipient and order status. Use the shop's documented manual delivery process where live courier integration is unavailable.
How to verify success
Orders belong to the right branch, kitchen work is not duplicated and payment/handoff statuses match reality.
Limits & things to check
Check readiness per provider. A menu label does not prove live GrabFood, LINE MAN or automatic rider booking is available.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.