HOW IT WORKS

Every chat, sale, and stock movement in one system

Choose a shop type to follow a real workflow, then select any point for details.

Choose a shop type to follow a real workflow, then select any point for details.① Online chatCustomer messages① Orders awaiting acceptanceCustomer self-ordering① In-store POSStaff sales② Verify real price and stock → customer or staff confirms③ Continue automaticallyLINECustomer messagesConfiguration required⚙FacebookCustomer messagesConfiguration required⚙InstagramCustomer messagesConfiguration required⚙TikTokInbound messagesConfiguration required⚙WebsiteShop web chatConfiguration required⚙Table QR orderingCustomer scans to orderGrabFoodDelivery orderPILOTLINE MANDelivery orderPILOTStaff accepts at POSAlways before the kitchenWeb POSRuns in a browserDesktopRegister appPILOTMobileMobile appPILOTAI InboxAI uses verified dataCloud POSOne set of sales dataVerify and confirmA person confirms firstBMSNumbers agree everywhereCRMCustomer 360Members & couponsPoints · gift cardsInventoryMulti-branch · FEFOPaymentsMultiple methods · creditTaxInvoices · credit notesPurchasingPO · receivingKitchen (KDS)Kitchen stationsShippingShipment · trackingLive DashboardToday · TV displayReportsSales · profit · taxAction CenterToday's workBring customers backStaff-controlled outreach queue
  1. LINE: A message to the shop's LINE account arrives in AI Inbox immediately.
  2. Facebook: Facebook Page messages join every other channel in one inbox.
  3. Instagram: Instagram messages join the same shared inbox.
  4. TikTok: TikTok messages can enter AI Inbox.
  5. Website: Customers chat through the shop's website.
  6. Table QR ordering: Customers scan the table QR and place an order. Staff must accept it before it reaches the kitchen.
  7. GrabFood: GrabFood orders appear at the POS for staff acceptance.
  8. LINE MAN: LINE MAN orders appear at the POS for staff acceptance.
  9. Staff accepts at POS: A self-service order never reaches the kitchen immediately. Staff accept it first to stop fake orders or unavailable items.
  10. Web POS: Sell in store from a computer or tablet browser, authenticated by a registered device and cashier PIN.
  11. Desktop: A cashier application that runs the same Web POS workflow.
  12. Mobile: Sell from the mobile app, including Emergency Offline Mode.
  13. AI Inbox: All chats meet in one inbox. AI helps answer, check products, and summarize baskets using real system prices and stock—never guesses.
  14. Cloud POS: Every register uses the same data for retail, restaurant, board-game, and pharmacy operations.
  15. Verify and confirm: The system checks real prices and stock, then asks the customer or staff to confirm. Only then is a sale created.
  16. One BMS data set: Every channel shares customers, prices, stock, and reports, so the numbers agree wherever a sale starts.
  17. CRM: See purchase history, points, coupons, and conversations together. Staff confirm cross-channel customer merges; the system never guesses from a name or phone number.
  18. Members & coupons: Run points, membership tiers, coupons, gift cards, and branch-specific promotions.
  19. Inventory: Branch stock, two-step transfers, lots, expiry dates, and FEFO selling from the earliest-expiring lot.
  20. Payments: Take cash, transfer, QR, card, split tender, deposits, and credit sales with receivables tracking.
  21. Tax: Issue abbreviated and full tax invoices, credit notes, and VAT. Issued documents are immutable.
  22. Purchasing: Create purchase orders, receive goods, and get evidence-based reorder suggestions.
  23. Kitchen (KDS): Orders reach hot kitchen, cold kitchen, or bar displays with sound alerts and timers.
  24. Shipping: Create shipments, calculate zone or weight-based fees, and track parcel status.
  25. Live Dashboard: See today's sales, orders, waiting chats, and slips awaiting review live on a shop TV.
  26. Reports: Sales, profit from snapshotted cost, and tax reports exportable as Excel, CSV, or PDF.
  27. Action Center: BMS explains today's recommended work, such as low stock or slips awaiting review. It advises; it does not act by itself.
  28. Bring customers back: Find customers at risk, infer a likely next product from real history, and propose a staff-controlled queue. The system never sends by itself.

1Entry channels

2Verify and confirm

3BMS + modules

4Outcomes

Deployment option: Retail Server Standalone PILOT

The system and database run in the shop over the local network when external internet is down. It does not sync with Cloud. AI Chat, online payments, e-Tax, and delivery apps still need internet.

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Integration in progress

Not live yet

GrabFood · LINE MAN / Flash · Kerry / Shopee · Lazada (beta) / Revenue Department e-Tax / Desktop & Mobile apps / TikTok replies

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AI assists · people decideA person confirms every transactionSecond-person PIN for risky workAuditable historyEach shop's data stays isolatedIssued tax documents are immutable
* Pharmacy: a licensed pharmacist makes every clinical decision and approves every sale.* Mobile Offline supports basic retail cash sales only.* Status updated 29 Sept 2026