Cancel, return & resolve pending refunds
Use the original bill, verify approval and track actual money returned.
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Before you begin
Original bill reference, reason, evidence and an authorized approver.
Where to go
POS → Bills / Returns → Payment
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Distinguish cancelling unfinished work from returning a completed sale. Select the original bill and actual returned quantities instead of offsetting with a new sale.
- Provide the required permission and approver PIN. If an active tax invoice exists, have the document owner review the supported process first.
- Refund the allocated cash portion. Track external QR/card/wallet refunds and have an authorized operator record their reference.
- Check returned stock, cumulative refunded amounts, resulting points/coupon treatment and pending refunds before shift close.
How to verify success
Refunds stay within original amounts, each payment leg has evidence/status and every pending item has an owner.
Limits & things to check
Reservation cancellation, goods return and money refund are separate events. A product status alone cannot prove a full refund.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.