Sold-out items, Kitchen Board & line cancellation
Stop branch intake, track kitchen work and correct lines without erasing evidence or mis-refunding.
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Before you begin
Menus are assigned to branches/stations with owners for acceptance, cancellation and refund review.
Where to go
Restaurant POS → Sold out today / Kitchen Board / Incoming orders
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Mark an item sold out today for the affected branch; do not disable the product for every branch. Verify POS, QR and online intake stop new lines there.
- Kitchen Board must reflect real stations and work order. Advance tickets only when acknowledged, completed and served; verify manually when the feed is stale.
- Cancel sent lines through the supported action with a reason; never erase history. Use the required distinct approver when prompted.
- For online line cancellation, choose the actual cause and remaining quantity. Let the server reprice the bill and separate immediate cash from pending non-cash refunds.
- Sold-out entries clear according to configured store time and scheduling. Shift open may clear only expired entries; never reopen a device/shift to force availability.
How to verify success
The affected branch rejects new intake, existing kitchen work can finish and cancelled lines reconcile across bill, refund, stock and audit.
Limits & things to check
Sold-out is an intake rule and must not strand an existing check. Online payment alone never creates kitchen work.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.