Walk-in queue, calling & seating
Move a waiting party into timed play without creating duplicate visits.
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Before you begin
The correct device/branch and PIN; seating requires an open shift.
Where to go
POS → Board games → Waiting queue
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Add the party's call name, size and necessary contact. Check the assigned service date/queue number. Do not open a session while they wait.
- Review suitable free tables and upcoming reservations. Call when ready. Recording CALLED does not itself send a LINE message; use the shop's calling procedure.
- Choose Seat, complete table, participants, rates, members and bill groups, then confirm capacity. The system opens the session and marks the queue SEATED together.
- For a table with an upcoming booking, choose a visit window that does not overlap it. Ending-soon alerts are not promised vacancy. Review any excess headcount and explicitly confirm only where the screen permits it.
- If a party leaves, close its queue entry with an available status and reason. Explain capacity-based skips under shop procedure and verify seated parties no longer remain WAITING.
How to verify success
One queue entry links to one visit, time starts on successful seating and abandoned entries no longer wait.
Limits & things to check
A queue entry reserves no table or stock and creates no bill. Party size is not a participant roster; review actual players before seating.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.