Service-call QR & staff handoff
Handle game help, issues, checkout and extension requests without automatic bill changes.
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Before you begin
An open session and an assigned branch service-call owner.
Where to go
POS → Board games → Service QR / Service calls
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Open the guest's session and show its service QR/link. Verify the displayed table. The link belongs to the visit; it is not a permanent QR shared across successive parties.
- Guests select game help, game issue, food/drinks, bill, extra time, cleanup or other, with a necessary note. Avoid identity-document data or secret payment details.
- Read and acknowledge the request, assist the guest, then mark complete. An outstanding duplicate request type may be rejected; check the original before resubmitting.
- A food/drink call does not add tab items, an extension call does not change purchased time, and a bill call does not close a group. Staff must confirm intent and perform the authorized operation.
- After a move check the guest's current position and earlier request context. A group detached into a new session needs that session's QR. Closed sessions reject new calls; hand pending calls over to the next shift.
How to verify success
A test request reaches the right branch, is acknowledged/completed and does not change the bill merely by being submitted.
Limits & things to check
This is neither payment QR nor tax-request QR. Never publish live session links in public pages or manuals.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.