Renew passes & resolve insufficient credit
Enable, pause, resume and cancel store-credit-funded renewal.
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Before you begin
An unexpired active pass, customer consent and store credit belonging to the same customer.
Where to go
Board-game tables → Passes → Automatic renewal
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Explain price, duration and funding, obtain customer consent and retain it under shop procedure. Then select the source pass and enter its funding store-credit code.
- Verify active status, next renewal time and masked credit suffix. Funding must belong to the same customer; never substitute someone else's credit.
- Due renewals require the scheduled job to be enabled. Verify the new pass and actual credit debit; enabling an agreement alone does not prove the background job ran.
- PAST_DUE means the cycle failed. Read the reason, such as insufficient/expired credit, resolve funding through a supported process and retry. Verify exactly one pass for the original cycle.
- Pause temporarily, resume when ready, or cancel with a reason to stop renewal. The current pass and renewal agreement are distinct; stopping renewal does not refund the current pass.
How to verify success
A successful cycle has a new pass and matching credit debit; failure creates no free entitlement and retries do not debit twice.
Limits & things to check
This uses store credit, not automatic card charging. Generic credit-funding/issuance controls are not fully available in POS; confirm the funding workflow before offering renewal.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.