Opening hours, service days & overnight visits

Distinguish displayed hours, Analytics schedules and reservation checks.

Before you begin

Know the store timezone, actual branch hours and policy effective dates.

Follow these steps

1. Set the store timezone, for example Asia/Bangkok, in Store profile. Booking/report times use store configuration; the board-game branch profile has no separate timezone field.
2. In Board-game settings select the branch and enter customer-facing hours, for example 16:00–02:00, matching actual operations.
3. In Analytics select one branch, expand Opening hours, choose an effective date and configure all seven days as closed or with opening/closing times. Save with report and floor-management access.
4. 16:00–02:00 closes the next day. Effective dates preserve schedule history. For temporary changes plan a later schedule restoring normal hours; this is not an automatic holiday calendar.
5. Queue service days roll at 04:00: a booking on the 28th at 01:00 belongs to service day 27. Test cross-day lookup and hand over the existing session; do not reopen it to change its date.
6. Manually review bookings outside business hours or on holidays. Analytics hours provide utilization denominators and displayed hours inform guests; neither automatically restricts booking windows. Account for this before enabling chat auto-confirmation.

How to verify success

Configured report dates have no missing-hours warning, queue dates cross 04:00 correctly and holiday bookings have an assigned reviewer.

Limits & things to check