Damaged games, missing pieces & library checks
Receive problem returns, keep copies unavailable and track resolution.
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Before you begin
A copy code, original loan and the shop's component-check procedure.
Where to go
POS → Board games → Games and documents / Admin → Library
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Before handover check copy QR/code and playable condition. A retail game SKU is not a library-copy code. Only AVAILABLE copies in the branch may be lent.
- On return inspect components against the correct loan. Use normal return if complete; otherwise enter a note and choose problem return. The copy becomes NEEDS_CHECK and is not available to lend.
- For a missing/unreturned copy, have a manager review evidence before choosing a resolution. Do not record a normal return. The system has damaged, missing-parts, repairing, retired and lost states, but the current web UI does not provide every post-repair state editor.
- Physically separate problem copies, assign inspection/repair and retain copy code, notes and outcome. Use an administrator-supported path to restore availability; do not create a new copy code to bypass history.
- Damage compensation is not charged or deducted from held documents automatically. A manager agrees handling through supported finance procedures. Periodically reconcile physical copies with available, in-use and attention states, including unknown costs.
How to verify success
Problem copies are unavailable, remediation has an owner and no duplicate copy/loan is created to conceal unresolved work.
Limits & things to check
A problem return can close the loan while inspection remains open. It proves neither successful repair nor compensation received.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.