Reservation deposits, balances & refunds
Configure deposit policy, verify evidence, apply deposits and track refunds.
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Before you begin
A receiving account, disclosed customer policy and authorized payment/refund reviewers.
Where to go
Board-game tables → Settings/Reservations → Payments → POS
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- Configure none/fixed/percentage deposit, payment window and refundable cancellation cutoff. Percentage uses the selected general rate, rounded billable duration and party size, not the customer's final pass-discounted bill.
- Website requests await review. Staff allocation/confirmation freezes deposit amount and deadlines. Ask the customer to use their management link, verify the real payee, transfer and submit evidence.
- Submitted evidence is not confirmed payment. An authorized reviewer checks the existing payment, evidence, payee and amount in Payments. Check-in/seating requires PAID or no deposit required.
- At POS review the linked original deposit and remaining tender. For a total of 500 and applicable deposit of 200, collect 300; do not create a 200 coupon or remove products to represent the deposit.
- With multiple groups, check the remaining deposit each time; allocations prevent reuse. Deposits do not discount service sales/tax. Track unused remainders through refunds, not assumed cash change.
- For refundable cancellation check REFUND_PENDING and have finance complete the original-payment refund. Late cancellation/no-show may forfeit the deposit under frozen terms. Pending slips or late transfers need review, not another deposit charge.
How to verify success
Received deposit reconciles to applied, remaining/refunded/forfeited amounts with original references. Booking and money statuses are independently checked.
Limits & things to check
This management-link deposit flow belongs to website requests, not every booking channel. CHAT supports no-deposit booking only; staff-created bookings must not be described as having the same website deposit link.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.