Wrong sessions, frozen bills & cancellation
Choose movement, time correction, cancellation or refund based on actual state.
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Before you begin
Session/bill reference, reason, an authorized operator and verified payment outcome.
Where to go
POS → Board games → More actions / POS → Bill history
Visible menus may vary with language, permissions, app version and shop configuration.Follow these steps
- For a wrong table use movement; for pre-close goods use tab correction; for an open-session timing mistake use an authorized time override. Editing configured rates does not replace existing player rate snapshots.
- CLOSING means frozen, not paid, and there is no general reopen-group editor. For an incorrect close, stop payment and review the party and other groups with a manager; do not create an offsetting bill.
- Cancel a session only for an approved no-charge visit. Return every game/document, enter a reason and review the tab first. If even one group is already paid, this whole-session cancellation path is refused.
- Unpaid-session cancellation releases reservations and reverses pass quota consumed at close, but cannot restore consumed physical goods. Managers must handle actual consumption/wastage and separately review any remaining reservation deposit.
- For PAID bills use supported history/void/return workflows. Review approver, tax documents, goods versus time and the displayed refundable amount. Do not use negative time products or altered minutes as refunds.
- For an uncertain confirmation, refresh and inspect the original bill before retrying its supported recovery action. Escalate unresolved outcomes with time, branch, app version, references and redacted error details.
How to verify success
The reason matches the correction, money/stock/entitlements/deposits reconcile and no duplicate visit or refund hides the problem.
Limits & things to check
Managers resolve authorized operational mistakes. For inconsistent totals, duplicates, uncertain payment or unsupported state recovery, stop the affected operation and contact support with evidence.
Ready to try it in your shop
Lessons are free to read. Actual operations require sign-in and the appropriate permission. Use test data for training.